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Business Communication
Systems
DataVox has the ability to offer its customers customized
solutions that fit their business needs. Through our alliance
partnerships with Cisco, Avaya, and Toshiba, we
have access to the latest state-of-the art technology depending
on your business requirements. Once we have assessed the business
goals our customer's organizations are trying to achieve,
we investigate hardware options to fit those needs. Our goal
is to deliver a system that is customized to your business
and will grow with your organization.
System Integration
In today's dynamic environment, technology infrastructure
has many different components. Each of these components must
work in conjunction with the other. DataVox engineers are
not only trained in one aspect of communication systems, but
also are well-versed in understanding the intricacies and necessities
of integrating each component of your system.
We ensure our engineers are trained and primed in the latest
technologies and how they work together through our rigorous
certification process.
Structured Cabling
DataVox’s cabling solutions encompass all communication applications, including voice, video and data.
Cabling projects are managed by an experienced project
manager whose primary responsibility is to ensure that
installations are completed on time and meet industry
standards.
Computer Telephony Software Development
Interra Software, a division of DataVox, is proud to have
developed an award-winning list of proprietary CTI products,
which have become an essential part of our custom solution
based business.
INterra Software has an established Software Development
Team and a wealth of sophisticated development tools that
enable us to stay at the forefront of technology. Our suite
of CTI products include:
- Virtual
Assistant - Virtual Assistant is an advanced communications
tool designed to increase your overall productivity and
accessibility. This innovative desktop application not
only simplifies complicated telephone operations, but
also enhances and extends switch functionality.
- Silent
Message - Silent Message is an advanced form of
second call notification. It is designed to inform you
of the call, who is calling, and then allows you to quickly
advise how the call should be handled.
- Call
Recorder - Call Recorder instantly records telephone
conversations or voice messages, without a voice mail system.
- Preview
Dialer - INterra's Preview Dialer is a software
application that combines Caller ID with your Computer
Telephony enabled system and ties into your Personal Information
Manager (compatible databases include GoldMine and ACT)
to greatly increase your individual productivity.
With much attention and dedication, the INterra Software
Team has truly developed some of the most robust and feature
rich products on the market.
IP Telephony
Many companies are hearing about the value and benefits of
IP Telephony technology. The most important component when
considering this technology is to choose a partner who will
help you realize the benefits from IP Telephony implementation.
By assessing your needs and critical success factors, we can
determine if IP Telephony is the right fit for your business.
We specialize in IP Telephony products that not only encompass
the phone system, but voice mail and also all catalyst switches.
Currently we have five engineers that are on the Cisco IP
Telephony team available to service you. However, with our
large voice technical force of over 40 engineers, we are able
to overlap when required and provide you the best possible
service.
Data Networking
DataVox's primary focus is on the design and deployment of
high-performance IP data communications networks for our customers.
Our network engineers use hardware and software to create
local area or wide area networks with the performance, scalability,
reliability that meet the needs of the customer. Components
of this practice are:
- Internet Backbone Design
- Network Infrastructure Design
- Data
Center Architecture
- Remote Access
- Wireless LAN Design
Customer Care Center
There are several innovative approaches that have made DataVox
successful. Most importantly is the staff. DataVox's support
staff consists of teams of extraordinary people who care for
all of our customer's needs. Our philosophy is to hire quality
people in order to deliver quality services.
DataVox's Sales and
Business Development teams work closely
together. The Business Development staff works diligently
to acquire leads and schedule qualified appointments for the
sales team members. This allows our sales team to spend more
time at prospective customer sites and concentrate on their
individual needs to deliver the best customer solution possible.
In order to represent a DataVox product, a sales team member
must first be technically certified on the product. This ensures
correct product representation. DataVox is dedicated to understanding
your application and designing a system to specifically fit
your needs, not just supplying hardware.
Since customer satisfaction is imperative to DataVox, our
Client Relations staff strives to meet any additional needs
our existing customers may encounter. Client Relations does
an impeccable job of keeping DataVox in touch with our customers'
needs and providing proper resolution to those needs. They
also encourage our customers to share recommendations that
will assist us in providing continual quality customer service
with a personal touch.
Our installation teams consist of a Project Manager, who
assumes complete responsibility for the project; a Project
Coordinator, who trains new system users and is responsible
for programming system features; an Installation Coordinator,
who coordinates all aspects of the install; and a group of
certified technicians, who actually install the system hardware.
This team approach ensures that our clients receive the best
service possible and are familiar with their team members.
We remain a service-oriented company, committed to delivering
quality products and service. DataVox's Customer Service Department
is divided into two teams. Our Customer Service and Remote
teams guarantee your service issues are favorably resolved
in an efficient manner. The Adds, Moves and Changes (AMC)
team works diligently to help you coordinate hardware changes
due to expansions, relocations, or upgrades to your system.
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