DataVox System Relocation Guidelines:
Changes to Phone System or
Voicemail:
For any programming changes to the phone system or voicemail
as well as for any requests to move equipment from one
location to another, please call DataVox Customer Service at
713 881-5353 and choose option 2. A CSR will generate
a work order and programming changes or equipment moves will
be scheduled within 3-5 business days.
To Order Additional Equipment:
To order additional equipment for your phone system or
voicemail, please call DataVox Customer Service at 713
881-5353 and choose option 2. For equipment orders or
additional cabling DataVox will send an Installation Change
Notice (ICN) via fax or email to be signed and returned
before additional equipment is ordered and before scheduling
the work. After receiving ICN, request will be scheduled
within 3-5 business days unless there are unforeseen delays
with the manufacturer when equipment is on order.
Signed ICN's should be returned via fax to 713-881-5357 or
via email to
customerservice@DataVox.net
Emergency Requests During
Non-Business Hours:
If there is an emergency situation with the phone system or
voicemail during non-business hours, please contact DataVox
at 713 881-5353. Dial 911 from the voicemail prompt to leave
a message for our On-Call Technician. Please leave a contact
name, company name, callback number, and the nature of the
emergency. A technician will call back within 30 minutes to
discuss the emergency situation and will attempt to resolve
the problem over the phone, via remote access, or will
dispatch to the site if necessary.
Service, adds, moves or changes can be requested online .
To request changes or report service problems
click here. Additionally,
requests can be emailed to
customerservice@DataVox.net. In emergency situations,
please contact DataVox by phone.
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System Relocation Guidelines |
