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Avaya Communication Manager 5.2
Powering the benefits of IP Telephony through Avaya
Servers and Gateways
Avaya Aura™ Communication Manager provides core
communications services that enable innovative unified
communications and contact center solutions, making people
more productive, customers more satisfied, and businesses
more effective.
This next major release of Communication Manager is
revolutionary, providing significant new business agility
and cost savings by changing how communication solutions are
architected, and evolutionary, allowing customers to easily
and incrementally benefit from new capabilities while
leveraging existing investments.
Next generation Avaya Aura™ Communication Manager
capabilities include SIP session management, single
cross-enterprise dial plans and administration, increased
multi-vendor integration, aggregated presence and inclusion
of Avaya one-X® UC interfaces, new reduced footprint
deployment choices, and extensions to our rich and reliable
voice and video telephony features..
Key customer benefits of the new Communication Manager
release are:
- Business agility driven through a holistic
enterprise architecture for connecting users,
applications and systems
- New cost savings from SIP connectivity and reduced
PSTN usage through a single enterprise-wide dial plan
- Increased productivity from the faster deployment of
the right unified communications applications to the
right users everywhere
- Increased customer satisfaction by better connecting
people and accelerating processes in real-time across
the “customer ready” enterprise
Avaya Communication Manager is high-quality, high
performance voice-application software with rich call
processing capabilities, extensive mobility features, and
contact center functions. It supports widely accepted
application-programming interfaces that enable a range of
Avaya and third-party applications. This software, designed
to meet country-specific networking requirements, brings
continuous communications and application innovation to your
enterprise, whether local or global.
Flexibility
Avaya Communication Manager is a core
Avaya Business Communication Application, and helps support
IP telephony solutions. It offers midsize to large
enterprises greater flexibility. This software delivers
applications over multi-protocol networks, so you can move
to a converged network where and when it makes sense.
Scalability
Supporting up to 18,000 IP Stations on one system,
and up to 1 million users per network, Avaya Communication
Manager delivers scalability to Avaya Servers and Gateways.
It provides up to three times the intelligent call
processing capability of the largest Avaya Server – up to
600,000 busy-hour call completions. You can scale up a
single network to support a large headquarters location and
scale down to the smallest remote office, cost effectively
and reliably. This software supports a uniform dial plan of
up to 13 digits.
Availability
Your network needs to be available 24/7, without
compromise, to help drive your business results. To help
meet that goal, Avaya Communication Manager brings decades
of reliability and performance in software design into the
world of IP telephony. Proactive remote monitoring and
maintenance combined with built-in self-diagnostics and
self-healing capabilities provide enterprises the highest
levels of business continuity. In all, Avaya Communication
Manager provides up to 99.999% reliability.
The Avaya communications architecture enhances
survivability with powerful options ranging from Enterprise
Survivable Servers placed strategically throughout an
enterprise to maintain operations when the connection to the
primary or even the secondary server fails, to branch
gateway recovery features such as modem dial back-up and
enhanced Local Survivable Processors that keep remote
locations up and running with 100% Avaya Communication
Manager feature availability.
Other Avaya Solutions
Partner ®
Advanced Communication System
Avaya IP Office
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