INterra RTS Service leverages the existing real time data produced by the Cisco IPCC Server to provide desktop based wallboard functionality.
The RTS Service can provide detailed contact service queue and/or summary information to agents, supervisors and management personnel.
Contact service queues can be configured with different warnings and critical level thresholds based on the number of calls waiting, wait time, and number of agents logged in.
Personnel are then
notified automatically when the thresholds for a given
contact service queue are reached. Empower your
personnel with real time information and watch your
service satisfaction levels soar.
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