| 
INterra RTS Client
Real Time Statistics for Cisco IPCC
INterra RTS Service leverages the existing real time data produced by the Cisco IPCC Server to provide desktop based wallboard functionality.
The RTS Service can provide detailed contact service queue and/or summary information to agents, supervisors and management personnel.
Contact service queues can be configured with different warnings and critical level thresholds based on the number of calls waiting, wait time, and number of agents logged in.
Personnel are then
notified automatically when the thresholds for a given
contact service queue are reached. Empower your
personnel with real time information and watch your
service satisfaction levels soar.
Get a Quote
Key Features:
- Two levels of alerts, warning and critical for both calls in queue and the number of agents logged in.
- Unique threshold levels can be set for each contact service queue
- Configure alerts received by an agent on a desktop basis
- Statical data can be displayed at predetermined intervals for each contact service queue
- Simple installation and administration
- RTS Client resides unobtrusively in the system tray
- Optional password for client protection
- Optional notable notification for each agent
- Transparent pop up window (WinXP or higher)
- Compatible with IPCC 3.X and 4.X
- RTS Service can be installed on Windows
Additional Resources: