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INterra RTS Client
Real Time Statistics for Cisco IPCC
IINterra RTS Service leverages the existing real time
data produced by the Cisco IPCC Server to provide
desktop based wallboard functionality. The RTS Service
can provide detailed contact service queue and/or
summary information to agents, supervisors and
management personnel. Contact service queues can be
configured with different warnings and critical level
thresholds based on the number of calls waiting, wait
time, and number of agents logged in. Personnel are then
notified automatically when the thresholds for a given
contact service queue are reached. Empower your
personnel with real time information and watch your
service satisfaction levels soar.
Key Features:
- Two levels of alerts, warning and critical for both
calls in queue and the number of agents logged in.
- Unique threshold levels can be set for each contact
service queue
- Configure alerts received by an agent on a desktop
basis
- Statical data can be displayed at predetermined
intervals for each contact service queue
- Simple installation and administration
- RTS Client resides unobtrusively in the system tray
- Optional password for client protection
- Optional notable notification for each agent
- Transparent pop up window (WinXP or higher)
- Compatible with IPCC 3.X and 4.X
- RTS Service can be installed on Windows
Additional Resources:
INterra Brochures:
RTS Client Brochure
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