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Certified Avaya, Cisco and Toshiba Engineers

Expert Evaluation, Integration and Troubleshooting Services

DataVox's Cisco, Avaya & Toshiba telephony engineers offer expert evaluation, integration and troubleshooting services for Cisco, Avaya and Toshiba telephony solutions. Cisco Architecture for Voice Video and Integrated Data technology supplies the foundation and tools for creating a single converged system that can manage voice, video, and data traffic simultaneously. DataVox's Avaya, Toshiba and Cisco-certified network engineers can show you how to design a robust Voice over IP phone system based on Cisco, Avaya and Toshiba IP PBX and Cisco IP Telephony products. DataVox's Voice over IP engineers can show you how to pick and deploy telephony software that makes sense for your small or medium size organization.

Telephony Solutions

DataVox takes the complexity out of your migration to IP-based telephony with our IP suite of solutions. With our expert engineering staff and best-in-class IP telephony partners, DataVox can deliver the cost savings you expect with minimal business disruption. All DataVox solutions are based on industry-leading Avaya, Toshiba and Cisco IP communications equipment.

Analysis & Assessment

DataVox performs a comprehensive review of your environment including telephone systems, circuits and LAN/WAN network infrastructures and delivers a detailed technical, operational, and financial assessment customized to reach your IP telephony objectives.

Design

Planning for a new telephony solution requires a multi-layered approach. Some of the details that DataVox engineers consider include: site cabling, LAN switching, Contact Center requirements, WAN circuits, Quality of Service (QoS) routing, equipment placement, packet latency, dial plans and legacy equipment integration.

Inventory

DataVox maintains VAR relationships with top suppliers of IP telephony products and services. DataVox is a leading Cisco, Avaya and Toshiba Partner for IP communications equipment, and AT&T's top partner selling its voice, hosting and IP networking services. DataVox can create detailed parts lists, identify current promotions, and apply discounts that will bring the highest value.

Installation

Clients who are ready to proceed with an IP telephony installation need engineering, project management oversight, end-user training and support to navigate through the complexities of converged networking. DataVox provides the required resources, using proven deployment methods to implement IPT quickly and effectively.

End-User Support

DataVox can manage the day-to-day administration of your IP telephony system and support your end-users with help-desk services. This allows your own staff to spend time on more strategic activities. DataVox's staff is fully trained in Cisco, Avaya and Toshiba user features to support your employees' questions and move/add/change/disconnect requests.

Small Office & Enterprise Class Solutions

For locations with 2-10,000 phone users, DataVox provides analysis, design, procurement and deployment of Cisco, Avaya and Toshiba telephony solutions. Whether large or small, DataVox's solutions are cost-effective and supply all the features a small branch office or large enterprise requires (including options for advanced features and AT&T connectivity), tightly integrated with your Cisco routers and LAN switch equipment.