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End-User Training
End-User Training
End-Users are the most impacted with any new phone
system. Our End User training quickly puts them back in
circulation, and ready to take advantage of its new
features.
One of the reasons you've implemented a DataVox system is
to help increase productivity. That means you want end-users
working with the system, not trying to figure out how it
works. DataVox End-User training quickly educates employees,
giving them plenty of time to take advantage of
productivity-enhancing features while shortening payback
periods.
Operator Training
- One-on-one training for the person that handles a
large percentage of your calls.
- Customized to your business and its practices.
- Ensures the operator is fully comfortable with the
console and can utilize its features quickly and
efficiently.
User Telephone Training
- Provided in a group setting on site.
- Customized to your business and its practices.
- Ensures the users can competently utilize their
telephone and its features.
User Voicemail Training
- Provided in a group setting on site.
- Customized to your business and its practices.
- Trains users on how to set up and manage their
voicemail box, including greeting and message
management.
- Trains users to efficiently utilize the features of
voicemail.
System Administrator
In-house administrators are the most powerful asset you
have for setting up and overseeing your DataVox IP voice
system. They know your business processes and goals. They
know your network and your end-users. To make sure they know
how to configure, maintain, and scale your DataVox system --
as well as take on more advanced tasks -- we've developed
training courses that target their specific needs.
Administrator Telephone System Training
- Provided in a group setting at customer's offices.
- Covers basic administration:
- Successfully upload changes
- Change system dates and times
- Change timers (i.e. hold recall, forward no
answer)
- Modify forward destinations and displayed names
- Assign telephone keys another value
- System speed-dial management
- Basic troubleshooting skills
Administrator Voicemail System Training
- Provided in a one-on-one environment.
- Covers basic administration:
- Mailbox creation and deletion
- Resetting passwords
- Basic troubleshooting skills
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