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Avaya Aura Communication Manager 6.0
Powering the benefits of IP Telephony through Avaya Servers and Gateways.
Avaya Aura™ Communication Manager provides core communications services that enable innovative unified communications and contact center solutions, making people more productive, customers more satisfied, and businesses more effective.
This next major release of Communication Manager is revolutionary, providing significant new business agility and cost savings by changing how communication solutions are architected, and evolutionary, allowing customers to easily and incrementally benefit from new capabilities while leveraging existing investments.
Next generation Avaya Aura™ Communication Manager capabilities include SIP session management, single cross-enterprise dial plans and administration, increased multi-vendor integration, aggregated presence and inclusion of Avaya one-X® UC interfaces, new reduced footprint deployment choices, and extensions to our rich and reliable voice and video telephony features.
Key customer benefits:
- Business agility driven through a holistic enterprise architecture for connecting users, applications and systems
- New cost savings from SIP connectivity and reduced PSTN usage through a single enterprise-wide dial plan
- Increased productivity from the faster deployment of the right unified communications applications to the right users everywhere
- Increased customer satisfaction by better connecting people and accelerating processes in real-time across the “customer ready” enterprise
- Basic call-center and voice-messaging capabilities are built-in
- Scalable as business needs grow
- Total voice and data communications solution for small and mid-sized businesses
Avaya Communication Manager is high-quality, high performance voice-application software with rich call processing capabilities, extensive mobility features, and contact center functions. It supports widely accepted application-programming interfaces that enable a range of Avaya and third-party applications. This software, designed to meet country-specific networking requirements, brings continuous communications and application innovation to your enterprise, whether local or global.
Designed Specifically for Small and Medium-sized Business
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Flexibility
Avaya Communication Manager is a core Avaya Business Communication Application, and helps support IP telephony solutions. It offers midsize to large enterprises greater flexibility. This software delivers applications over multi-protocol networks, so you can move to a converged network where and when it makes sense. - Scalability
Supporting up to 18,000 IP Stations on one system, and up to 1 million users per network, Avaya Communication Manager delivers scalability to Avaya Servers and Gateways. It provides up to three times the intelligent call processing capability of the largest Avaya Server – up to 600,000 busy-hour call completions. You can scale up a single network to support a large headquarters location and scale down to the smallest remote office, cost effectively and reliably. This software supports a uniform dial plan of up to 13 digits. - Availability
Your network needs to be available 24/7, without compromise, to help drive your business results. To help meet that goal, Avaya Communication Manager brings decades of reliability and performance in software design into the world of IP telephony. Proactive remote monitoring and maintenance combined with built-in self-diagnostics and self-healing capabilities provide enterprises the highest levels of business continuity. In all, Avaya Communication Manager provides up to 99.999% reliability.
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