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Cisco Unified Communications Engineer

Operations

Cisco Unified Communications Engineer (CCNP Voice)

Become a part of our dynamic and expanding Engineering team at DataVox. We are currently looking for talented individual who demonstrates a strong background in voice technologies with Cisco Certified Voice Professional certification. If you possess excellent customer service and communication skills, high energy level, have the ability to work well in a team environment and ready to utilize your experience/expertise/creativity in providing Cisco Unified Communication solutions, then we want to meet with you!

DataVox Business Summary:

Established in 1988, DataVox provides advanced technology solutions to address every aspect of an organization’s IT environment including network infrastructure, unified communications, audio-visual, video conferencing, servers, storage, virtualization, infrastructure cabling, and physical security. DataVox leverages strategic partnerships with vendors such as Avaya, Cisco, EMC, NetApp, Microsoft, VMware, and others to deliver these customized solutions.
  • Named one of Houston’s Top 25 Technology Employers by the Houston Business Journal.
  • Recipient of Houston Better Business Bureau 2014 Pinnacle Award, the BBB’s highest honor.
  • Headquartered in Houston, TX with a state of the art technology showcase and customer demonstration suite.

Education and Qualifications:

  • CCNP (Voice) level certification is required
  • Bachelor’s degree in Engineering, Computer Science, Information Systems or related field
  • In lieu of a Bachelor’s degree, candidates with an Associate’s degree and 5+ years of applicable experience will be considered
  • 3 years of experience in designing and implementing Cisco Unified Communications solutions in an enterprise environment
  • Working knowledge of other traditional voice and telephony products

Responsibilities:

  • Support enterprise customers providing Unified Communication and networking solutions, with technical design, plan and implementation, based on industry’s best practices
  • Provide installation and technical support for projects and resolve critical customer issues with proper troubleshooting and diagnostics of hardware/software
  • Upgrade enterprise unified communication systems to the latest releases maintaining inter-operability and minimizing downtime
  • Manage and set standards for Datavox and customer networks with consultation and implementation services
  • Continue to train and develop knowledge and skills of new technologies, processes and systems
  • Maintain and update necessary technical certification requirements
  • Willingness to travel and work outside of standard business hours to accommodate after-hour installations and upgrades at different customer sites
  • Continuously applies quality improvement methodologies to improve work processes
  • Communicate frequently and effectively with customers
  • Provide project updates to project managers and management
  • Skills and Specifications:
  • Hands on experience installing, upgrading and maintaining Cisco Unified Communications products; including CUCM, CUCXN, CUCCX, CUPS, CUEAC
  • Hands on experience with Cisco Routers and Switches (Routers- 18xx, 29xx, 28xx, 39xx Switches - 29xx, 35xx, 36xx, 37xx, 45xx, 65xx, Nexus 5K and 7K)
  • Experience with installing and upgrading Cisco voice gateways with PRIs, SIP and analog trunks
  • Troubleshooting with packet traces, debugs and their Interpretation required
  • Understanding of QOS technologies (L2 QOS, L3 QOS, LLQ, CBWFQ, Policing, Traffic Shaping etc)
  • Working Experience with Routing protocols (OSPF, EIGRP)
  • Working Experience with WAN technologies (PTP links and MPLS)
  • Experience designing campus environments networks
  • Ability to prepare documentation with Microsoft Visio and Microsoft project
  • Good project management capability to manage multi-tasking network projects and prioritize the tasks in an efficient manner to meet and exceed customer goals
  • Be a good team player with a high degree of self-motivation
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer’s environment
  • Good interpersonal communication and customer service skills, excellent written and verbal communication skills

Benefits:

  • Medical/Dental/Vision/Life/STD
  • 401K
  • Company iPhone & Laptop
  • Company vehicle

DataVox is an equal opportunity employer. We expressly prohibit discrimination based on race, religion, color, sex, age, national origin, pregnancy, sexual orientation, disability or military status. The company complies with applicable laws governing non-discrimination by state and locale.

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