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Project Coordinator

Location: Houston, TX

Operations

DataVox is growing and is in need of an Entry Level Project Coordinator to join our team. A Project Coordinator is responsible for coordinating all functions of the sale and installation process, including training customers on the systems features and functionality while providing excellent customer service.

A successful applicant must possess strong organizational and prioritization skills, have the ability to work well with other team members, as well as a self-starter who is confident when working on their own. Do you have strong customer service skills, with the ability to communicate professionally and effectively to ensure customer satisfaction? Are you ready to go the extra mile for a customer? If you are, then we want to speak with you. Come join our team of service professionals and grow with us.

DataVox Business Summary:

Since 1988, thousands of businesses have counted on DataVox to be their trusted advanced technology partner. With DataVox, your organization can enjoy the convenience of working with a single company to design, implement and maintain all aspects of their audio visual, cloud, data center and network technologies, IT support and managed services, network cabling, phone systems and physical security solutions. Our award-winning customer service team is here to assist your organization 24 hours a day, 7 days a week. With DataVox as your technology partner, rest assured that you will receive the level of expertise and quality of service your company deserves – the best!
  • Eight-Time Winner, Award of Excellence: Winner of Distinction, Houston Better Business Bureau
  • Two-Time Recipient of Houston Better Business Bureau Pinnacle Award, the BBB’s highest honor.
  • Headquartered in Houston, TX with a state of the art technology showcase and customer demonstration suite.
  • 13 Cisco CCIEs on staff, and many other Cisco, VMware, Microsoft certified staff.

Job Responsibilities:

  • Responsible for introductory/welcome call to new customers before install
  • Schedule and coordinate database/kickoff/internal meetings
  • Be responsible for gathering information for each install
  • Be the point person for the customer for each project
  • Assist Project Manager with verifying delivery of equipment for upcoming jobs
  • Stay in communication with the salesperson to keep them updated on job progress
  • Coordinate with outside vendors to ensure a successful deployment
  • Set up collection of payment based on agreement in the Purchase Proposal
  • Perform DETAILED training on LIVE equipment with documentation and schedule follow up training if needed
  • Assist Project Manager with implementation at time of cutover
  • Work with Project Manager to schedule Admin or any Administration type training
  • Present customers with escalation list and contact info at project completion
  • Coordinate final payments based on contract after implementation
  • Update jobs on departmental calendar as jobs progress
  • Monitor accounts receivables and contact/schedule follow-up for collection of final payments
  • Constant follow up and communication on all jobs with customers, to assure timely handling of issues

Qualifications:

  • Ability to coordinate/work well in a team environment
  • Self starter with strong organizational/prioritization skills
  • Customer service and relationship building skills
  • Proficient in MS Word/Excel/Outlook
  • Great Plains, FieldPoint, or similar software experience
  • Detailed understanding of the Avaya and Mitel products preferable
  • Excellent communication skills, both oral and written
  • Excellent presentation skills
  • 2+years experience in project coordinating preferably in the telecommunication industry
  • Experience with voice/data a plus

Education & Experience:

  • Associates degree or higher
  • Ability to coordinate and work well in a team environment
  • Self-starter with strong organizational/prioritization skills
  • Customer service and relationship building skills
  • Proficient in MS Word/Excel/Outlook
  • Great Plains, FieldPoint, or similar software experience
  • Excellent communication skills, both oral and written
  • Excellent presentation skills
  • Avaya Certification a plus

Benefits:

  • Company vehicle, after probationary period
  • Company iPhone / Laptop
  • Medical / Dental / Vision
  • 401(k)
  • Vacation / Sick / Company Holidays

DataVox is an equal opportunity employer. We expressly prohibit discrimination based on race, religion, color, sex, age, national origin, pregnancy, sexual orientation, disability or military status. The company complies with applicable laws governing non-discrimination by state and locale.

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