Mitel for Desk.com
Overview
- Cloud based UC tool embedded within Desk.com
- Browser and desktop platform agnostic (Windows, Mac, Linux)
- Mitel Call Control embedded within Desk – Answer, disconnect, transfer, conference, hold
- Automatic association of cases with calls and case screen pop on call transfers
- Call Recording Controls (Pause/Resume, Save/No Save) embedded within Softphone (for customers who have deployed Mitel Call Recorder)
- Click-to-play call recordings automatically associated with Desk cases (for customers who have deployed Mitel Call Recorder)
- Mitel Directory Integration with real-time telephony presence
- Click to Dial from within Desk user or ticket records
- Mitel Call Handling Mode control
- Workgroup Agent status control
- Last ‘n’ calls display for convenient reference and callback
Target Customers
Any company using Mitel (Version 13 and higher) and Desk.com



Benefits:
- Improve Customer Service
- Increase agent productivity and shorten response times
- Rich, integrated communications from a single application
- Powerful new tools to enable business process and employee performance reviews