Mitel for Zendesk

Overview

Cloud-based UC tool embedded within a Zendesk top bar application Sage ACT! is a customer/contact management system
Browser and desktop platform agnostic (Windows, Mac, Linux)
Mitel Call Control embedded within Zendesk – answer, disconnect, transfer, conference, hold
Automatic creation and display of Zendesk tickets
Mitel call information embedded in Zendesk ticket fields allowing for post-processing by Zendesk reporting tools
Click-to-play call audio recordings automatically embedded in Zendesk tickets (for customers who have deployed Mitel Call Recorder)
Mitel Directory Integration with real-time telephony presence
Click to dial from within Zendesk user or ticket records
Embedded Mitel Call Handling Mode control
Workgroup Agent status control

Target Customers
Any company using Mitel (Version 13 and higher) and Zendesk (New and not Classic Edition)

Benefits: