Mitel Salesforce Integration
Overview
- Cloud Softphone based on Salesforce OpenCTI
- Browser-based, no desktop software
- Compatible with Windows, Mac, Linux
- Improve workflow by associating Salesforce records with a call, add comments to user records then transfer call or conference with another agent
- Customize Salesforce screen layout for preferences and workflow
- Enjoy call control features embedded within Salesforce application
- Monitor and adjust workgroup agent status
- Leverage rich reports that merge call activities with customer data
- Call recording controls embedded in Softphone (Pause/Resume and Save/No Save recording)
- Call recording playback with a single click at Salesforce Call Connection record
Target Customers
Any Salesforce Professional, Enterprise or Unlimited Edition customer.



Benefits:
- Handle all communications functions from a single application
- Use the convergence of voice and data to enhance productivity, shorten response times, improve operations and increase customer loyalty
- Manage time more effectively by centralizing operational procedures
- Collaborate with other agents by associating and sending call notes in real time
- Specify personal settings and customize screen page layouts