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Cisco Unified Contact Center Express

Cisco Unified Contact center Express

Creating Unique Customer-Centric Experiences

Cisco Unified Customer Contact solutions provide an open, strategic platform that extend customer care beyond simple phone transactions and the traditional contact center to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.

Use Cisco Unified Customer Contact solutions to:

Make customer service agents more efficient and productive
Deliver powerful self-service solutions that will enhance customers' experience
Build an IP-based customer interaction environment to adopt a new generation of customer-centric applications with highly flexible deployment models
Provide personalized service through unique customer-centric experiences

Cisco Unified Contact Center Express:

Simplifies business application integration
Eases agent administration
Increases agent flexibility
Provides efficiency gains in network hosting.

Intended for both formal and informal contact centers, this unified solution also delivers:

Sophisticated call routing
Comprehensive contact management
Robust e-mail management
Chat and Web collaboration
Outbound dialing capabilities
Easy-to-use administration features
Simplified installation, configuration, and application hosting

The solution is available in three versions tailored to your customer contact requirements. You can easily upgrade from one version to the next.

Additional Resources:

Documentation:

Cisco Unified Communications
Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express

Online Flash Demo:

View Demo