General Terms of Use:
Your acceptance of the following terms is a condition to your access and use of this or any other DataVox website. You should assume that everything on this website is copyrighted whether or not indicated. Images contained on the site are the property of DataVox and may not be used without permission or as expressly specified below. Unauthorized use of this website violates copyright and trademark laws, privacy, and publicity laws, as well as communication regulations and statutes. DataVox, or its affiliates, owns service or trademarks with respect to DataVox-related products or services that are referenced in this website. Product and company names mentioned herein may be the trademarks of their respective owners. Except as expressly provided herein, DataVox does not grant to or confer upon you, by implication or estoppel, any rights or license to any copyright, patent, trademark, or any other intellectual property right in any materials in this site. There may be technical inaccuracies, typographical errors, and/or omissions in this website. Information contained within it may be changed or updated without prior notification. Information and materials accessible through DataVox’s website are for general informational purposes only and are provided on an “as-is” basis. DataVox DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Neither the contents of this website, nor the receipt or the distribution of materials, including the use of private electronic mail, shall bind the parties to any contractual relation apart from adherence to the within “Terms of Use.” DataVox is not liable for damages of any nature in connection with your use of, or inability to use, this website. This includes, but is not limited to, viruses, disabling codes, lockouts, and/or timebombs, etc. that may affect your computer equipment or other property on account of your access to, use of, or browsing in this site or your downloading of any materials from the site. DataVox does not make any representations about any other website that you may access through links contained in this website. In the event you access a non-DataVox website, please understand that such a site is independent from DataVox and that we have no control over the material that is contained on that website. The respective non-DataVox website may condition access to its site upon such terms and conditions as it deems appropriate. DataVox is not responsible for damages of any nature that may result from your use of such website, even if we are expressly advised of the possibility of such damage. Links are provided for your convenience and enjoyment, but inclusion of a link on our website does not in any way imply endorsement of the material contained within that site. Any information on non-DataVox products and/or services is on an “as-is” basis and DataVox assumes no responsibility for any such products and/or services. Any information that you may send to DataVox via the DataVox website will be treated as non-confidential and non-proprietary. We reserve the right to maintain, copy, use, record, store, and disseminate any information given to us by you for internal purposes in compliance with applicable law. Additionally, DataVox reserves the right to disclose the information as required by law. You may use documents you obtain from this site solely for informational, non-commercial, and personal use. You may not modify any such documents and the copyright notice must appear on all copies. Use of these documents for any other purpose is prohibited by law and may result in severe civil and criminal penalties.
Privacy Policy:
This privacy notice discloses the privacy practices for www.datavox.net and related DataVox-owned websites. This privacy notice applies solely to information collected by our websites and SMS/text message communications. It will notify you of the following:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
Unless you ask us not to, we may contact you via email in the future to tell you about events, new products or services, or changes to this privacy policy. We do not require consent to receive non-marketing, informational SMS messages as a condition of purchasing any goods or services.
Notice at Collection
DataVox collects the following categories of personal data: name, email address, and phone number. DataVox also collects mobile phone numbers from customers who enroll in SMS service alert notifications. This information is collected for the purposes of providing services, marketing, and customer support. Mobile phone numbers are collected solely for the purpose of providing non-marketing, informational SMS service alert notifications, as further described below. DataVox may share this information with third-party vendors and manufacturers for marketing or support purposes. We do not share mobile phone numbers collected for SMS service alerts with third parties for marketing or targeted advertising.
Categories of Personal Data Processed
DataVox processes the following categories of personal data:
Purposes for Processing Personal Data
DataVox processes personal data for the following purposes:
Consumer Rights
Under the Texas Data Privacy and Security Act (TDPSA), Texas consumers have the following rights:
Third-Party Sharing
DataVox may share your information with the following categories of third parties:
We disclose personal data to third-party processors solely to enable service delivery, customer support, and SMS message transmission. We require processors to use the data only for the instructed purposes, implement appropriate security, and not to sell the data or use it for targeted advertising. We do not sell personal data or engage in targeted advertising using mobile numbers collected for SMS alerts. To opt out of DataVox sharing your data with these third parties, please contact legalnotices@datavox.net or call 713-881-7107.
SMS/Text Message Service Alert Notifications
Program Description
DataVox offers an SMS service alert notification program that sends automated text messages to enrolled customers regarding service outages, scheduled maintenance windows, and service restoration updates. These messages are informational only and are not used for marketing, advertising, or promotional purposes.
Consent and Enrollment
By providing your mobile phone number and opting in to the SMS service alert program, you consent to receive automated text messages from DataVox at the mobile number you provide. Consent is not a condition of purchasing any goods or services. You may enroll by responding to a DataVox enrollment communication or through your service agreement. Your consent is limited to non-marketing, informational service alerts related to outages, maintenance, and restoration; it does not include consent for marketing or promotional texts.
Message Frequency
Message frequency varies based on service events. You will only receive messages related to outages, maintenance, or restoration affecting your services.
Opt-Out
You may opt out of SMS service alerts at any time by replying STOP to any message. Upon receipt of your STOP request, you will receive a single confirmation message, and no further SMS messages will be sent. To re-enroll, reply START. For assistance, reply HELP or contact legalnotices@datavox.net. Standardized keywords: STOP to cancel; START to re-enroll; HELP for support. Message and data rates may apply.
Sender Identification and Support
Each SMS message will identify DataVox as the sender and include support contact information or a reference to HELP for assistance. For support, contact legalnotices@datavox.net or 713-881-7107.
Message and Data Rates
Message and data rates may apply. DataVox is not responsible for any charges incurred from your mobile carrier for receiving text messages.
Data Use
Mobile phone numbers collected for the SMS service alert program will be used solely for the purpose of delivering service-related notifications. DataVox will not sell, rent, or share your mobile phone number with third parties for marketing purposes. Mobile numbers are transmitted to Microsoft Azure Communication Services solely for the purpose of SMS delivery. We maintain records of consent, enrollment, and opt-out requests for SMS alerts and periodically audit our consent and opt-out logs to confirm compliance with our policies and applicable law.
Data Retention for SMS Alerts
We retain mobile phone numbers used for SMS service alerts and related consent/opt-out logs for 12 months after the later of (a) your last message activity or (b) termination of your enrollment, unless a longer retention period is required to comply with legal obligations or to resolve disputes. Thereafter, mobile numbers are deleted or de-identified consistent with our retention schedule.
Use of Web Beacons or GIF files
DataVox web pages may contain electronic images known as web beacons – sometimes also called single-pixel gifs – that allow DataVox to count users who have visited those pages and to deliver co-branded services. DataVox may include web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.
Some of these Web beacons may be placed by third-party service providers to help determine the effectiveness of our advertising campaigns or email communications. These web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables our service providers and us to learn which advertisements and emails bring you to our website and how you use the site.
Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting legalnotices@datavox.net:
To submit a TDPSA request or appeal a denial of your request, email legalnotices@datavox.net or call 713-881-7107; include your name, contact information, the right you wish to exercise, and sufficient details to verify your identity and locate your records.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The computers/servers in which we store personally identifiable information are kept in a secure environment. For SMS data, we implement administrative, technical, and physical safeguards, including access controls, transmission encryption, least-privilege access, and periodic security reviews. We also monitor our messaging program for spoofing and unauthorized use and take steps to prevent and remediate such activity. We do not use mobile numbers collected for SMS service alerts for marketing or targeted advertising.
If you feel that we are not abiding by this privacy policy, you should contact us immediately at legalnotices@datavox.net.
Unsubscribe
Email legalnotices@datavox.net if you would like to unsubscribe from all future communications. To opt out of SMS service alert notifications, reply STOP to any text message from DataVox; you will receive a single confirmation message and no further SMS messages will be sent. To re-enroll, reply START. For help, reply HELP or contact legalnotices@datavox.net or 713-881-7107. We process unsubscribe and STOP requests promptly and maintain records of your preferences.
Updates to Privacy Policy
DataVox reserves the right to update or modify this privacy policy at any time. Any changes to this privacy policy will be posted to this website. You should contact us immediately at legalnotices@datavox.net or call 713-881-7107 if you feel that we are not abiding by this privacy policy. If after contacting us, you do not feel the problem was resolved and wish to make a complaint, please contact the Texas Attorney General.
Recordkeeping and Audits
We maintain records sufficient to demonstrate consent to receive SMS service alerts, message content parameters, and opt-out requests, including timestamps and message originator information, for the retention period specified above. We conduct periodic reviews and audits of our SMS consent and opt-out processes and third-party processor compliance to confirm adherence to this policy and applicable law.