General Terms of Use: 

Your acceptance of the following terms is a condition to your access and use of this or any other DataVox website. You should assume that everything on this website is copyrighted whether or not indicated. Images contained on the site are the property of DataVox and may not be used without permission or as expressly specified below. Unauthorized use of this website violates copyright and trademark laws, privacy, and publicity laws, as well as communication regulations and statutes. DataVox, or its affiliates, owns service or trademarks with respect to DataVox-related products or services that are referenced in this website. Product and company names mentioned herein may be the trademarks of their respective owners. Except as expressly provided herein, DataVox does not grant to or confer upon you, by implication or estoppel, any rights or license to any copyright, patent, trademark, or any other intellectual property right in any materials in this site. There may be technical inaccuracies, typographical errors, and/or omissions in this website. Information contained within it may be changed or updated without prior notification. Information and materials accessible through DataVox’s website are for general informational purposes only and are provided on an “as-is” basis. DataVox DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Neither the contents of this website, nor the receipt or the distribution of materials, including the use of private electronic mail, shall bind the parties to any contractual relation apart from adherence to the within “Terms of Use.” DataVox is not liable for damages of any nature in connection with your use of, or inability to use, this website. This includes, but is not limited to, viruses, disabling codes, lockouts, and/or timebombs, etc. that may affect your computer equipment or other property on account of your access to, use of, or browsing in this site or your downloading of any materials from the site. DataVox does not make any representations about any other website that you may access through links contained in this website. In the event you access a non-DataVox website, please understand that such a site is independent from DataVox and that we have no control over the material that is contained on that website. The respective non-DataVox website may condition access to its site upon such terms and conditions as it deems appropriate. DataVox is not responsible for damages of any nature that may result from your use of such website, even if we are expressly advised of the possibility of such damage. Links are provided for your convenience and enjoyment, but inclusion of a link on our website does not in any way imply endorsement of the material contained within that site. Any information on non-DataVox products and/or services is on an “as-is” basis and DataVox assumes no responsibility for any such products and/or services. Any information that you may send to DataVox via the DataVox website will be treated as non-confidential and non-proprietary. We reserve the right to maintain, copy, use, record, store, and disseminate any information given to us by you for internal purposes in compliance with applicable law. Additionally, DataVox reserves the right to disclose the information as required by law. You may use documents you obtain from this site solely for informational, non-commercial, and personal use. You may not modify any such documents and the copyright notice must appear on all copies. Use of these documents for any other purpose is prohibited by law and may result in severe civil and criminal penalties. 

Privacy Policy: 

This privacy notice discloses the privacy practices for www.datavox.net and related DataVox-owned websites. This privacy notice applies solely to information collected by our websites and SMS/text message communications. It will notify you of the following:
 

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. 
   
2. What choices are available to you regarding the use of your data. 
3. The security procedures in place to protect the misuse of your information. 
4. How you can correct any inaccuracies in the information. 
5. Information collection, use, and sharing 

We are the sole owners of the information collected on this site. We collect information you voluntarily provide to us (such as through contact or inquiry forms on our website) and information collected automatically when you visit our website, including through the tracking technologies described in the “Tracking Technologies, Cookies, and Web Beacons” section below. Automatically collected data may include your IP address, device and browser identifiers, and website usage information. 

Unless you ask us not to, we may contact you via email in the future to tell you about events, new products or services, or changes to this privacy policy. We do not require consent to receive non-marketing, informational SMS messages as a condition of purchasing any goods or services. 

Notice at Collection 

DataVox collects the following categories of personal data: name, email address, phone number, and—automatically upon visiting the website—IP address, device and browser identifiers, and usage data. DataVox also collects mobile phone numbers from customers who enroll in SMS service alert notifications. DataVox additionally processes personal data of individuals on its event invitation and marketing lists—including name, work email address, company name, job title, work address, and phone number—sourced from DataVox’s customer relationship management system and other marketing sources. This information is collected for the purposes of providing services, marketing, event marketing and invitation management, and customer support. Mobile phone numbers are collected solely for the purpose of providing non-marketing, informational SMS service alert notifications, as further described below. DataVox may share this information with third-party vendors and manufacturers for marketing or support purposes. We do not share mobile phone numbers collected for SMS service alerts with third parties for marketing or targeted advertising. 

Categories of Personal Data Processed 

DataVox processes the following categories of personal data: 

• Name 

• Email address 

• Phone number 

• Mobile phone number (for SMS service alert notifications regarding outages, maintenance, and service restoration; and, where voluntarily provided at event registration via Cvent, for event-related communications) 

• IP address and device/browser identifiers (collected automatically via tracking technologies on page load) 

• Website usage data (pages visited, session duration, referral source, browser type, screen dimensions) 

• Contact and professional information of event invitees (name, work email address, company, job title, work address, and phone number) sourced from DataVox’s event invitation and marketing lists 

Purposes for Processing Personal Data 

DataVox processes personal data for the following purposes: 

• Providing services 

• Marketing 

• Customer support 

• SMS service alert notifications to send automated text messages regarding service outages, scheduled maintenance, and service restoration to enrolled customers. We do not use mobile phone numbers collected for SMS service alert notifications for marketing, advertising, or promotional purposes. 

• Website analytics and performance measurement (via Google Analytics 4) 

• Advertising measurement and conversion tracking (via Google Ads) 

• Business visitor identification and B2B lead generation (via LeadLander) 

• Delivery of embedded video content (via YouTube) 

• Event marketing and invitation management, including sending event invitations via email and tracking engagement (opens and link clicks) for named invitees (via Cvent) 
  
  

Consumer Rights 

Under the Texas Data Privacy and Security Act (TDPSA), Texas consumers have the following rights. California residents, please also see the “California Consumer Rights (CCPA/CPRA)” section below.  

• Right to Opt-Out of Sharing of Personal Data: You have the right to opt out of the sharing of your personal data. To exercise this right, please contact legalnotices@datavox.net or call 713-881-7107.  

• Right to Correct Inaccurate Information: You have the right to correct inaccurate information that DataVox maintains about you. To exercise this right, please contact legalnotices@datavox.net or call 713-881-7107.  

• Right to Access: You may request confirmation whether we process your personal data and access to such data and a copy of it by contacting legalnotices@datavox.net or 713-881-7107. 

• Right to Delete: You may request deletion of personal data we maintain about you, subject to applicable exceptions, by contacting legalnotices@datavox.net or 713-881-7107. 

• Right to Data Portability: You may request a portable copy of personal data you provided to us, to the extent technically feasible. 

• Right to Appeal: If we deny your privacy rights request, you may appeal by emailing legalnotices@datavox.net with “Appeal” in the subject line; we will inform you in writing of any action taken on the appeal and the reasons for our decision within 45 days. If your appeal is denied, you may contact the Texas Attorney General. 

California Consumer Rights (CCPA/CPRA) 

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information:  

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, our business or commercial purposes for collecting it, and the categories of third parties with whom we share it. 

• Right to Delete: You may request deletion of personal information we have collected from you, subject to applicable exceptions. 

• Right to Correct: You may request correction of inaccurate personal information we maintain about you. 

• Right to Opt Out of Sale or Sharing: You may opt out of the sale or sharing of your personal information, including sharing with third parties for cross-context behavioral advertising. DataVox shares personal information with third-party analytics and advertising providers (as described above) which may constitute “sharing” under CPRA. To opt out, click the “Do Not Sell or Share My Personal Information” link on our website or contact legalnotices@datavox.net. 

• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of your sensitive personal information to purposes necessary to provide our services. 

• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. 
  
  

To submit a CCPA/CPRA request, contact legalnotices@datavox.net or call 713-881-7107. We will acknowledge receipt within 10 business days and respond within 45 calendar days, with an extension of up to 45 additional days where reasonably necessary.  

Third-Party Sharing 

DataVox may share your information with the following categories of third parties: 

• Vendors 

• Manufacturers 

• Microsoft Azure Communication Services (processes mobile phone numbers for SMS service alert delivery) 

• Google LLC (Google Analytics 4, Google Ads conversion measurement, and YouTube) — website analytics, advertising measurement, and embedded video content delivery 

• Cvent, Inc. — event invitation management and marketing email delivery; DataVox uploads contact lists to Cvent and receives engagement data including email delivery status, opens, and individual link clicks, as well as registrant information (name, company, work address, and phone number) 

• LeadLander (TechTarget) — website visitor identification and B2B lead intelligence 

We share personal data with third parties for the purposes of service delivery, customer support, SMS notifications, website analytics, and advertising measurement as described above. We require processors to use the data only for the instructed purposes, implement appropriate security, and not to sell the data or use it for targeted advertising. We do not sell personal data or engage in targeted advertising using mobile numbers collected for SMS alerts. To opt out of DataVox sharing your data with these third parties, please contact legalnotices@datavox.net or call 713-881-7107. 

SMS/Text Message Service Alert Notifications 

Program Description 

DataVox offers an SMS service alert notification program that sends automated text messages to enrolled customers regarding service outages, scheduled maintenance windows, and service restoration updates. These messages are informational only and are not used for marketing, advertising, or promotional purposes. 

Consent and Enrollment  

By providing your mobile phone number and opting in to the SMS service alert program, you consent to receive automated text messages from DataVox at the mobile number you provide. Consent is not a condition of purchasing any goods or services. You may enroll by responding to a DataVox enrollment communication or through your service agreement. Your consent is limited to non-marketing, informational service alerts related to outages, maintenance, and restoration; it does not include consent for marketing or promotional texts. 

Message Frequency 

Message frequency varies based on service events. You will only receive messages related to outages, maintenance, or restoration affecting your services. 

Opt-Out 

You may opt out of SMS service alerts at any time by replying STOP to any message. Upon receipt of your STOP request, you will receive a single confirmation message, and no further SMS messages will be sent. To re-enroll, reply START. For assistance, reply HELP or contact legalnotices@datavox.net. Standardized keywords: STOP to cancel; START to re-enroll; HELP for support. Message and data rates may apply.

Sender Identification and Support  

Each SMS message will identify DataVox as the sender and include support contact information or a reference to HELP for assistance. For support, contact legalnotices@datavox.net or 713-881-7107.

Message and Data Rates 

Message and data rates may apply. DataVox is not responsible for any charges incurred from your mobile carrier for receiving text messages. 

Data Use 

Mobile phone numbers collected for the SMS service alert program will be used solely for the purpose of delivering service-related notifications. DataVox will not sell, rent, or share your mobile phone number with third parties for marketing purposes. Mobile numbers are transmitted to Microsoft Azure Communication Services solely for the purpose of SMS delivery. We maintain records of consent, enrollment, and opt-out requests for SMS alerts and periodically audit our consent and opt-out logs to confirm compliance with our policies and applicable law. 

Data Retention for SMS Alerts 

We retain mobile phone numbers used for SMS service alerts and related consent/opt-out logs for 12 months after the later of (a) your last message activity or (b) termination of your enrollment, unless a longer retention period is required to comply with legal obligations or to resolve disputes. Thereafter, mobile numbers are deleted or de-identified consistent with our retention schedule. 

Data Retention for Contact Form Submissions and Analytics 

We retain personal information submitted through contact and inquiry forms on our website for twelve (12) months following submission, or until the applicable sales or support relationship concludes, unless a longer period is required by law or needed to resolve disputes. Analytics data collected via third-party tracking technologies (Google Analytics, LeadLander, and YouTube) is subject to the retention settings of those third-party platforms; DataVox does not independently retain raw analytics data beyond what those platforms provide. 

Tracking Technologies, Cookies, and Web Beacons 

DataVox’s website uses tracking technologies, including cookies, pixels, tags, and web beacons. When you visit datavox.net, the website automatically initiates third-party network requests that transmit your IP address and device/browser identifiers to the following services: Google Analytics 4 (website analytics), Google Ads (conversion measurement), and LeadLander (website visitor identification). These requests are initiated upon page load as part of the website’s ordinary operation. Pages on this website may also contain embedded YouTube video players; when such pages load, YouTube (a Google service) may set cookies and collect data in accordance with Google’s privacy policy. DataVox may also include web beacons in promotional email messages to determine whether messages have been opened. 

These third-party services may use cookies and similar technologies to recognize your device across sessions and compile information about your visits to our website and other websites. You may manage cookie preferences through your browser settings. DataVox has deployed a cookie consent management platform (Cookiebot) that presents a consent banner to users on first visit and blocks non-essential trackers until consent is provided, consistent with California Penal Code § 638.51. 

Your Access to and Control Over Information 

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting legalnotices@datavox.net: 

• See what data we have about you if any. 

• Change/correct any data we have about you. 

• Have us delete any data we have about you. 

• Express any concern you have about our use of your data. 

To submit a TDPSA request or appeal a denial of your request, email legalnotices@datavox.net or call 713-881-7107; include your name, contact information, the right you wish to exercise, and sufficient details to verify your identity and locate your records. 

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The computers/servers in which we store personally identifiable information are kept in a secure environment. For SMS data, we implement administrative, technical, and physical safeguards, including access controls, transmission encryption, least-privilege access, and periodic security reviews. We also monitor our messaging program for spoofing and unauthorized use and take steps to prevent and remediate such activity. We do not use mobile numbers collected for SMS service alerts for marketing or targeted advertising. 

If you feel that we are not abiding by this privacy policy, you should contact us immediately at legalnotices@datavox.net. 

Unsubscribe 

Email legalnotices@datavox.net if you would like to unsubscribe from all future communications. To opt out of SMS service alert notifications, reply STOP to any text message from DataVox; you will receive a single confirmation message and no further SMS messages will be sent. To re-enroll, reply START. For help, reply HELP or contact legalnotices@datavox.net or 713-881-7107. We process unsubscribe and STOP requests promptly and maintain records of your preferences. 

Updates to Privacy Policy 

DataVox reserves the right to update or modify this privacy policy at any time. Any changes to this privacy policy will be posted to this website. You should contact us immediately at legalnotices@datavox.net or call 713-881-7107 if you feel that we are not abiding by this privacy policy. If after contacting us, you do not feel the problem was resolved and wish to make a complaint, please contact the Texas Attorney General. 

Recordkeeping and Audits  

We maintain records sufficient to demonstrate consent to receive SMS service alerts, message content parameters, and opt-out requests, including timestamps and message originator information, for the retention period specified above. We conduct periodic reviews and audits of our SMS consent and opt-out processes and third-party processor compliance to confirm adherence to this policy and applicable law.