
Coverage Is the Real IT Risk No One Plans For
Most IT leaders don’t plan to run on hero coverage — it happens slowly, then suddenly. A system fails after hours, a critical alert goes unseen, or the person who “always handles it” is out sick. In that moment, the issue isn’t just the outage. It’s that coverage was never designed for reality. For IT Directors and Managers supporting 200–1,000 users, coverage gaps are often the biggest risk hiding in plain sight. Coverage Isn’t “After-Hours