Today, every organization, regardless of size or industry, has sophisticated communication tools at its core. These tools can often be expensive and complicated requiring an upfront investment of capital and regular support staff. What if there was a way of achieving this same level of integration and collaboration that is simpler, more flexible, and more cost effective? Unified-Communications-as-a-Service (UCaaS) can help make this a reality. UCaaS promises seamless integrations with business processes at a lower price point than traditional premise-based solutions.