TRANSFORM YOUR CUSTOMER EXPERIENCE, MOVE YOUR CONTACT CENTER TO THE CLOUD
Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. DataVox partners with the world’s leading providers to provide strategic CCaaS solutions for your business.
OPTIMIZE YOUR COMMUNICATION CENTER THROUGH MULTIPLE CHANNELS
Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage. DataVox can help your business strategize, source and implement the best CCaaS solutions for your business. The result is a boost in customer satisfaction and decrease in IT costs with CCaaS..
- Best overall value and functionality
- Cost effective upgrades
- Workforce optimization and management
- Intelligent call routing that maximizes productivity
- High-quality multi-channel customer experience (Voice, Email, Chat, Social Media)
- On-demand access to customer information
- The ability to build on an existing system
- Integration with CRM or databases
DATAVOX TECHNOLOGY DESIGN PROCESS
Meet, Consultation, and Understanding
Research, Determined, and Recommend
Recommend, Customize, and Implement
A SINGLE RESOURCE FOR THE LATEST TECHNOLOGY
In addition, many of our clients choose DataVox as a single resource for their projects. Our methodology, which includes providing a turnkey solution, designing and implementing leading technologies, has benefited many of our customers. This unique approach ensures our customers a successful outcome for their projects.
By working closely with our clients, design firms and other members of the project team gives us an opportunity to assist our clients in looking at the latest trends in technology for their environment.