Zoom Call Recording
Zoom Call Recording CallREC is an interaction recording solution for Cisco contact centers and unified communications environments. It scales from on-demand usage in small business up to large distributed contact center architectures. Search for calls using advanced criteria. Search for calls based on stackable conditions, including attached data from Cisco call center platforms. Save searches as filters for future quick actions.
Select
Select which calls to record based on your business requirements. Choose between total, random, business rules driven or on-demand recording.
Record
Give your customer interactions context. Record conversations augmented by business data from your contact center platform and CRM system.
Replay
Quickly search, find, replay and share recorded conversations. All in a secure environment that fully respects your privacy and data access policies.
