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Contact Center

Mitel Connect Contact Center

Mitel Connect Contact Center enables you to build positive customer experiences by arming your company with the tools it needs to improve customer support through phone, email, instant message and other methods and tools.

ShoreTel Solutions

Mitel Connect Contact Center provides inbound and outbound solutions via cloud, onsite and hybrid deployments – enabling you to build positive customer relationships without costing a fortune.

This cohesive, fully end-to-end solution reduces cost and complexity. With a range of features including inbound call center features, customer self-service applications, email routing, chat, and callbacks.

 

Benefits of Connect Contact Center include:

  • Can be deployed in onsite, cloud and hybrid environments
  • Easy-to-manage software
  • Built-in disaster recovery
  • Self-service applications for flexibility and choice

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