Mitel ACT! Integration Application

Overview

Mitel ACT! enables Screen Pop Integration to Sage ACT!
Sage ACT! is a customer/contact management system
Mitel provides a fully configurable Caller ID based display of key customer information
Mitel Contact Popup displays Information elements as hyperlinked function
- Contact, Company, Website
- Current Opportunities & Activities, Recent History, and Notes
- Address: Triggers browser window to display map of mailing address
User configurable options for customizing contents of Mitel Popup
Color coding of text and background indicates contact type (Prospect, Customer, Employee, Family, Friend)
Pop-up includes embedded call control – Answer, Transfer with real-time note, Disconnect
Custom Mitel dial control button embedded within ACT!
Client software loaded on user desktop machines
Compatible with ACT! thick client (not browser-based version)

Target Customers

Any customer running Sage ACT! (desktop client version) revision 2010 or later

Benefits: