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Mitel ACT! Integration Application

Mitel ACT! Integration Application

Overview

 

  • Mitel ACT! enables Screen Pop Integration to Sage ACT!
  • Sage ACT! is a customer/contact management system
  • Mitel provides a fully configurable Caller ID based display of key customer information
  • Mitel Contact Popup displays Information elements as hyperlinked function
    • Contact, Company, Website
    • Current Opportunities & Activities, Recent History, and Notes
    • Address: Triggers browser window to display map of mailing address
  • User configurable options for customizing contents of Mitel Popup
  • Color coding of text and background indicates contact type (Prospect, Customer, Employee, Family, Friend)
  • Pop-up includes embedded call control – Answer, Transfer with real-time note, Disconnect
  • Custom Mitel dial control button embedded within ACT!
  • Client software loaded on user desktop machines
  • Compatible with ACT! thick client (not browser-based version)

 

Target Customers

Any customer running Sage ACT! (desktop client version) revision 2010 or later

ShoreTel ACT!
ShoreTel Connect OnSite
ShoreTel Connect Cloud

Benefits:

  • Richly featured integration for wide variety of customers
  • Increases productivity & enhances customer service levels
  • User friendly – Employees enjoy individual control over application behavior

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