Mitel ACT! Integration Application
Overview
- Mitel ACT! enables Screen Pop Integration to Sage ACT!
- Sage ACT! is a customer/contact management system
- Mitel provides a fully configurable Caller ID based display of key customer information
- Mitel Contact Popup displays Information elements as hyperlinked function
- Contact, Company, Website
- Current Opportunities & Activities, Recent History, and Notes
- Address: Triggers browser window to display map of mailing address
- User configurable options for customizing contents of Mitel Popup
- Color coding of text and background indicates contact type (Prospect, Customer, Employee, Family, Friend)
- Pop-up includes embedded call control – Answer, Transfer with real-time note, Disconnect
- Custom Mitel dial control button embedded within ACT!
- Client software loaded on user desktop machines
- Compatible with ACT! thick client (not browser-based version)
Target Customers
Any customer running Sage ACT! (desktop client version) revision 2010 or later



Benefits:
- Richly featured integration for wide variety of customers
- Increases productivity & enhances customer service levels
- User friendly – Employees enjoy individual control over application behavior