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Mitel AMS 360

Mitel AMS 360 Integration Application

Overview

  • Mitel AMS 360 enables Screen Pop Integration to Vertafore AMS 360
  • Key information elements are hyperlinked functions:
    • Account Number: Triggers AMS 360 to display customer record
    • Address: Triggers browser window to display map of mailing address
  • User configurable options for showing links to Active Policies and/or Uncompleted Suspense Items
  • Color coding of text and background highlights customer type
  • Pop-up includes embedded call control – Answer, Transfer with real-time note, Disconnect
  • Custom Mitel dial control button embedded within ACT!
  • Client software loaded on user desktop machines
ShoreTel AMS 360
ShoreTel Connect OnSite
ShoreTel Connect Cloud

Benefits:

  • Tight & richly featured integration designed expressly for Insurance Agencies
  • Increases productivity & enhances customer service levels
  • User-friendly – Employees enjoy individual control over application behavior

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