Mitel AMS 360 Integration Application

Overview

• Mitel AMS 360 enables Screen Pop Integration to Vertafore AMS 360
• Key information elements are hyperlinked functions:
  • Account Number: Triggers AMS 360 to display customer record
  • Address: Triggers browser window to display map of mailing address
• User configurable options for showing links to Active Policies and/or Uncompleted Suspense Items
• Color coding of text and background highlights customer type
• Pop-up includes embedded call control – Answer, Transfer with real-time note, Disconnect
• Custom Mitel dial control button embedded within ACT!
• Client software loaded on user desktop machines

• Tight & richly featured integration designed expressly for Insurance Agencies
• Increases productivity & enhances customer service levels
• User-friendly – Employees enjoy individual control over application behavior