Mitel AMS 360 Integration Application
Overview
- Mitel AMS 360 enables Screen Pop Integration to Vertafore AMS 360
- Key information elements are hyperlinked functions:
- Account Number: Triggers AMS 360 to display customer record
- Address: Triggers browser window to display map of mailing address
- User configurable options for showing links to Active Policies and/or Uncompleted Suspense Items
- Color coding of text and background highlights customer type
- Pop-up includes embedded call control – Answer, Transfer with real-time note, Disconnect
- Custom Mitel dial control button embedded within ACT!
- Client software loaded on user desktop machines



Benefits:
- Tight & richly featured integration designed expressly for Insurance Agencies
- Increases productivity & enhances customer service levels
- User-friendly – Employees enjoy individual control over application behavior