Mitel Microsoft CRM Integration
Overview
- Seamlessly integrate Microsoft CRM customer data
- Sage ACT! is a customer/contact management system
- Automate records access for both inbound and outbound calls
- Preview CRM entities from automated screen pop
- View active calls and associations to CRM entities through an automated window
- Create phone call activity records automatically or manually
- Control all active calls from the desktop
- Automatically answer ringing calls while simultaneously opening an associated CRM form
- Click to call outbound numbers using the Mitel Web Dialer application
Target Customers
Any customer running Microsoft Dynamics CRM Online and On-premises versions 4.0 and 2011



Benefits:
- Fully leverage your most valuable information asset: Customer data
- Use the convergence of voice and data to enhance productivity, shorten response times, and increase customer loyalty
- Consolidate data for better reporting and improved decision-making
- Integrate seamlessly using personalized setting options
- Realize immediate benefits from ease of installation and intuitive interface