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Client Onboarding Specialist

Office

The Client Onboarding Specialist will focus on the onboarding and rollout of new clients in our Managed IT Services division. They will interface directly with clients and partners, manage multiple clients at a time, and work effectively alongside our Managed Services division during the onboarding of new clients. The ideal candidate will work with our Project and Operations Managers to ensure users experience a smooth transition to our managed service platform. A successful applicant must possess strong organizational and prioritization skills; must have the ability to work well with other team members, as well as a self-starter who is confident when working on their own.  Do you have strong customer service skills, with the ability to communicate professionally and effectively to ensure customer satisfaction?  Are you ready to go the extra mile for a customer?  If you are, then we want to speak with you.  Come join our team of service professionals and grow with us. DataVox Business Summary: Established in 1988, DataVox provides advanced technology solutions to address every aspect of an organization’s IT environment including network infrastructure, unified communications, audio-visual, video conferencing, servers, storage, virtualization, infrastructure cabling, and physical security. DataVox leverages strategic partnerships with vendors such as Avaya, Cisco, EMC, NetApp, Microsoft, VMware, and others to deliver these customized solutions. Learn more about DataVox at https://www.datavox.net/

  • Named one of Houston’s Top 25 Technology Employers by the Houston Business Journal.
  • Recipient of Houston Better Business Bureau 2016 Pinnacle Award, the BBB’s highest honor.
  • Headquartered in Houston, TX with a state of the art technology showcase and customer demonstration suite.
Job Functions & Responsibilities:
  • Serves as main point of contact for all newly sold accounts and responsible for introductory/welcome call to new customers, providing information regarding timeline, events, and expectations during the client’s onboarding, and providing technical expertise on DataVox’s offerings
  • Manages multiple onboarding projects simultaneously; setting project scope, priorities, deadlines, schedules, and managing the overall client onboarding lifecycle
  • Schedules and coordinates all meetings, including kickoff, introductions, and site visits
  • Maintains all project documentation and schedules, and report status updates on a regular basis to all stakeholders involved in the project
  • Facilitates resolution when a technical issue is encountered by working with DataVox Technical Support
  • Follows up with clients post-training to verify proper installation and use, and to answer further questions
  • Communicates regularly with the salesperson to update them on job progress
  • Coordinate with outside vendors to ensure a successful deployment
  • Maintains consistent follow up and communication on all jobs with clients to assure timely handling of issues
Education & Qualifications:
  • Bachelor’s Degree is highly preferred
  • 2-3 years of experience working for a Managed Service provider in a project based position
  • Experience with ConnectWise or other similar ticketing system is a plus
  • Self-starter with strong organizational, customer service, and relationship building skills
  • Proficient in MS Word/Excel/Outlook
  • Excellent communication skills, both oral and written
Benefits:
  • Medical / Dental / Vision
  • 401(k)
  • Vacation / Sick / Company Paid Holidays
  DataVox, Inc. is an equal opportunity employer.

DataVox is an equal opportunity employer. We expressly prohibit discrimination based on race, religion, color, sex, age, national origin, pregnancy, sexual orientation, disability or military status. The company complies with applicable laws governing non-discrimination by state and locale.

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