Enterprise Network Engineer
Location: Houston, TX
Operations
Become a part of our dynamic and expanding Engineering team at DataVox. We are currently looking for talented individual who likes to take the latest challenges of collaboration, voice, and networking technologies. If you possess excellent customer service and communication skills, high energy level, have the ability to work well in a team environment and ready to utilize your expertise and creativity in providing Unified Communications and networking solutions, then we want to meet with you. DataVox Business Summary: Established in 1988, DataVox offers businesses the convenience of working with a single advanced technology partner. DataVox designs, implements and supports all aspects of an organization’s Unified Communications, Cloud solutions, Office 365, Datacenter, network infrastructure, audio visual, structured cabling and physical security systems. DataVox has over 250 employees and serves over 8000 customers. Our award-winning customer service team is here to support your organization 24 hours a day / 7 days a week.
- Nine-Time Winner, Award of Excellence: Winner of Distinction, Houston Better Business Bureau
- Two-Time Recipient of Houston Better Business Bureau 2016 Pinnacle Award, the BBB’s highest honor.
- Headquartered in Houston, TX and an office in Fort Worth, TX with a state-of-the-art technology showcase and customer demonstration suite.
- B.S. degree in computer Science or Computer engineering or electrical engineering.
- Programing skills on Python, Java, Java Script, C++, XML.
- Cisco CCNA level certification is preferred.
- Knowledge of Cisco Unified Communications and other collaboration solutions is a plus.
- Support customers providing unified Communication and networking solutions, based on industry’s best practices.
- Programing and scripting to provide solutions to customer’s application requirements.
- Provide installation and technical support for projects and resolve customer issues with proper troubleshooting and diagnostics of hardware/software.
- Continue to train and develop knowledge and skills of new technologies, processes and systems.
- Maintain and update necessary technical certification requirements.
- Ability to travel and work on flexible work hours to accommodate after-hour installations and upgrades at different customer sites.
- Experience of installing, upgrading and maintaining Cisco Unified Communications products; including CUCM, CUC, UCCX, CUPS, CUEAC.
- Programing and Scripting for Call Center and Cisco DevOP solutions.
- Experience with Cisco Routers and Switches (Routers- 4xxx, 29xx, 39xx, Switches – 9K, 36xx, 38xx, 45xx).
- Experience with installing and upgrading Cisco voice gateways with PRIs and analog trunks.
- Understanding of QOS technologies (L2 QOS, L3 QOS, LLQ, CBWFQ etc).
- Routing protocols (OSPF, EIGRP) and WAN technologies (PTP links and MPLS).
- Security, wireless and Firewalls; Storage and SAN solutions; and Hyper-converged technologies.
- Prepare documentation with Microsoft Visio and Microsoft project.
- Good project management capability to manage multi-tasking projects and prioritize the tasks in an efficient manner to meet and exceed customer goals.
- Be a good team player with a high degree of self-motivation.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer’s environment.
- Good interpersonal communication and customer service skills, excellent written and verbal communication skills.
- Vacation/Sick and Paid Holidays
- 401(k)
- Medical/Dental/Vision
- Company Laptop and iPhone
DataVox is an equal opportunity employer. We expressly prohibit discrimination based on race, religion, color, sex, age, national origin, pregnancy, sexual orientation, disability or military status. The company complies with applicable laws governing non-discrimination by state and locale.