Customer’s Cisco collaboration and meeting room environment will be managed through a DataVox’s comprehensive Managed Services offering focused on reliability, meeting quality, and a consistently strong experience for end users. DataVox’s Managed Services for Cisco Meeting Room Powered Service delivers a fully managed collaboration environment by combining proactive monitoring, analytics, and expert technical support to keep Cisco room devices running reliably, reduce demand on internal IT and AV teams, and ensure a consistently strong meeting experience for end users.
DataVox brings deep, proven expertise as a Cisco partner, supported by a team of highly experienced, locally based engineers and Webex collaboration specialists. The service delivery model combines proactive cloud-platform monitoring through Cisco Webex Control Hub with direct access to senior technical resources and coordinated engagement with Cisco TAC for escalated troubleshooting. Together, these resources provide proactive monitoring, rapid incident response, lifecycle management, and ongoing optimization to maintain a secure, resilient, and high-performing collaboration environment aligned with Customer’s business objectives.
Since 1990, DataVox has served the Greater Houston and Dallas-Fort Worth areas by providing advanced business technology solutions. Over the years, we have served customers in and around these markets and are uniquely positioned to handle projects of all sizes and complexity.
Customers served across Texas
Full time employees
Partners in industry leading manufacturers
Net Promoter Score
Note: * Device(s) offline, degradation of call quality per site and/or VIP user group.
The items detailed below are out of scope of the Managed Services Agreement. These services are outside the standard services detailed above but can be incorporated into a custom service offering upon request, and can be provided and billed on a time and material basis or against available prepaid hours.