DataVox’s Managed Services for Cisco Meraki Access Powered Service is designed to simplify network operations, enhance reliability for your end-users, and improve the overall performance of your Meraki switching (MS), wireless (MR), and security (MX) environment. This offering provides comprehensive support through proactive monitoring, analytics, and expert technical support delivered by Cisco Meraki-certified engineers.
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Proactive Maintenance and Health Monitoring:
DataVox delivers a comprehensive proactive maintenance and monitoring service for Cisco Meraki firewalls, switches, and wireless infrastructure designed to maximize network availability, security, performance, and lifecycle management. The service combines continuous monitoring through the Cisco Meraki Dashboard with ongoing operational maintenance to identify, prevent, and remediate issues before they impact business operations.
Troubleshooting and Remediation:
DataVox will provide remote troubleshooting and remediation services for all in-scope, managed network infrastructure through a service delivery workflow initiated either by proactive monitoring alerts or Customer-submitted service requests. Services will include initial diagnosis and resolution in accordance with established standard operating procedures (SOPs), as well as advanced troubleshooting, root cause analysis, and corrective actions as required. DataVox will document findings, actions taken, and recommended preventive measures to support ongoing network stability and continuous improvement.
Third Party Warranty & Vendor Support:
If DataVox determines that engagement with a third-party vendor — including the Cisco Meraki Technical Assistance Center (TAC) — is required to expedite diagnosis, perform deep-level log analysis, or obtain elevated technical support, DataVox will initiate a support case with the applicable third-party vendor for in-scope infrastructure on the Customer’s behalf. DataVox will coordinate communications, provide relevant technical information, and work collaboratively with the third-party vendor’s technical support resources, including Cisco Meraki TAC, throughout the lifecycle of the case.
Operational Change Management:
DataVox will provide daily Operational Administration and Routine Change Management services for in-scope, managed infrastructure. This includes standard configuration changes and administrative updates that are routine in nature, low-risk, can be completed during normal business hours and within one (1) hour or less per request.
Service Delivery Management:
DataVox provides proactive Service Delivery Management focused on operational visibility, service performance, and alignment with customer business goals. Each customer is assigned a dedicated Customer Success Manager (CSM) who serves as the primary point of contact for service governance, escalations, and coordination across DataVox support and technical teams.
Note: * Device(s) offline, degraded port/wireless performance per site and/or critical device group.
DataVox can extend your Cisco Meraki managed services with custom offerings, including:
These services can be provided and billed on a time and material basis or against available pre-paid hours.
Partner with DataVox for proactive monitoring, expert support, lifecycle management, and dedicated service delivery for your Cisco Meraki environment.