DataVox announced today that it has again achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes DataVox for delivering outstanding service to customers in the United States.
“Receiving multiple Customer Satisfaction Excellence distinctions from Cisco is an honor,” said Steve Ferguson, President of DataVox. “Our customers are paramount, and every member of the DataVox team endeavors to provide them with the highest level of service possible. Our online service requests and remote service and maintenance capabilities enable us to serve our customers more quickly and efficiently than ever before.”
Greg Smith, Vice-President of Sales for DataVox added, “Customer satisfaction is our top priority. Being commended by Cisco for outstanding Customer Service is not only a great achievement but also a direct result of our dedication and commitment to meeting our customers’ needs.”
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate DataVox for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of Worldwide Channels at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities – critical factors in choosing a trusted partner.
Established in 1988, DataVox offers businesses the convenience of working with a single advanced technology partner to design, coordinate, implement, service, and maintain all aspects of their information technology systems. DataVox, headquartered in Houston, Texas, is proud to be recognized as a Cisco Gold Certified Business Partner, Master Unified Communications Specialized Partner, and Authorized Technology Provider (ATP) for the Data Center Unified Computing Certification. To date, DataVox is one of 48 Master Unified Communications Specialized Partners in the United States and 84 around the globe. In addition, DataVox also holds Advanced Specializations in Data Center Networking Infrastructure, Data Center Storage Networking, Routing and Switching, Security, Wireless LAN, as well as an SMB Specialization. DataVox currently has seven Cisco Certified Internetwork Experts on staff and was named Cisco Service Partner of the Year, South Region at the 2011 Cisco Partner Summit. DataVox’s award-winning, Houston-based customer service team and maintenance technicians are on call 24 hours a day / 7 days a week. More information regarding DataVox and its products and services is available at https://www.datavox.net/ or by calling (713) 881-5300.
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