DataVox’s Managed Services for Cisco Meraki Access Powered Service is designed to simplify network operations, enhance reliability for your end-users, and improve the overall performance of your Meraki switching (MS), wireless (MR), and security (MX) environment. This offering provides comprehensive support through proactive monitoring, analytics, and expert technical support delivered by Cisco Meraki-certified engineers.
Since 1990, DataVox has served the Greater Houston and Dallas-Fort Worth areas by providing advanced business technology solutions. Over the years, we have served customers in and around these markets and are uniquely positioned to handle projects of all sizes and complexity.
Customers served across Texas
Full time employees
Partners in industry leading manufacturers
Net Promoter Score
Administration, Management & Reporting
Our DataVox Managed Services team will serve as your Meraki Dashboard administrator, handling organization and network-level management, device inventory oversight, system monitoring, and on-demand analytics and reporting across your Meraki switching (MS), wireless (MR), and security (MX) environments.
Monitoring & Alerting
DataVox uses the Cisco Meraki Dashboard and custom alerting integrations to deliver proactive notifications for key network metrics. This enables faster issue resolution and improved visibility for clients and IT teams. Standard alerts include device offline, degraded port performance, wireless RF health, VPN tunnel failures, security policy violations, and WAN uplink degradation.
Troubleshooting & Remediation
DataVox provides end-to-end support ticket management for Cisco Meraki, from issue identification to resolution. Our team handles troubleshooting for switching, wireless, and security issues, collaborating with Cisco Meraki TAC when needed. When possible, issues are resolved via Dashboard configuration; otherwise, DataVox will escalate verified platform-related problems to Cisco and manage the case through resolution.
Reporting
As platform administrator, DataVox can provide system reports upon request, including Network Topology, Switch Port Utilization, Wireless Client Health, Security Event Logs, and VPN Status reports. Data is retained per Meraki platform retention policies, and reports can be generated in 1- or 3-month intervals depending on type.
Dashboard Configuration & Move, Add, Change, Disconnect (MACD)
Network administration can be time-consuming. DataVox offloads daily tasks by handling organization- and network-level MACDs, including VLAN configuration, switch port profile updates, SSID changes, firewall and security policy adjustments, and device onboarding/offboarding across MS, MR, and MX devices.
Device Failure Confirmation & Coordination of RMA
If a Meraki device covered by Cisco Meraki support or warranty fails, DataVox will confirm the failure through remote diagnostics and manage the Cisco Meraki RMA process, including replacement coordination. Physical handling at the customer site is not included. This service does not replace a hardware maintenance contract.
Business Reviews & Customer Success Management
DataVox will work with the client to set a review cadence—monthly, quarterly, or bi-annual—based on environment size and complexity. During reviews, a Customer Success Manager and Certified Meraki Engineer will assess service history and network health, ensuring the platform remains secure, reliable, and high-performing.
System License Management
As part of business reviews, DataVox provides ongoing Meraki license management—optimizing license tiers (Enterprise vs. Advanced Security), reviewing device co-termination schedules, and advising on renewals, budgeting, and true forward milestones to prevent service disruption.
Note: * Device(s) offline, degraded port/wireless performance per site and/or critical device group.
The following services are outside of the standard services detailed above but can be incorporated into a custom service offering upon request.